Product warranty
If It Fails Under Normal Use, We Put It Right.
Every Nemira order is inspected before it ships. This warranty covers manufacturing and material defects for 60 days from delivery, under normal domestic use. It sits alongside the 60-day money-back guarantee, which covers simply changing your mind.
Seams, stitching and covers
Any of them failing without misuse.
Foam and filling
Collapsing, splitting or losing structure well beyond normal settling.
Zips, straps and fastenings
Components that fail during ordinary use.
Defects present at manufacture
Anything that was wrong with the product on the day it was made.
Sixty days from the date of delivery, on the original purchase.
The limits
What This Warranty Does Not Cover.
Stated plainly, so nobody finds out at the point of claiming.
Normal wear and ageing
Gradual softening, minor compression, fading and general wear are expected over time. They are not defects.
Misuse or accidental damage
Drops, spills, liquid exposure, pets, sharp objects, excessive force, or use outside what the product is for.
Improper care, modification or repair
Damage from washing, cleaning or storage against the care instructions, and any product altered, taken apart or repaired by anyone other than us.
Cosmetic marks
Marks that do not affect how the product performs.
Commercial or institutional use
This covers normal domestic use. Offices, clinics, vehicles for hire, rentals and other commercial settings are not covered.
Products not bought from us
Items from an unauthorised reseller cannot be verified against an order. Buy from trynemira.com or an authorised retailer.
Your statutory rights as a consumer are separate from this warranty and are not affected by any of it.
Making a claim
Four Steps, And You Do Not Post Anything Yet.
In most cases photographs are enough and the product never leaves your house.
Email us inside the 60 days
Write to support@trynemira.com with your order number and clear photos, or a short video, showing the fault.
We reply within one business day
We may ask for a particular angle, or a photo of a label. That is to identify the batch, not to slow you down.
We assess it against the terms above
Individually, by a person, against what is on this page rather than against whatever is convenient.
Wait for us before sending anything
Items posted to us without authorisation cannot be matched to an order, which means they cannot be assessed or returned to sender.
If a return is needed for assessment, we cover that cost too.
If a claim is approved
What Happens, In Plain Rows.
Replacement
Free of charge, including shipping.
If it is no longer made
The nearest equivalent, or a refund of the price you paid.
Restocking fee
None. There is no restocking fee on a warranty claim.
Warranty period
60 days from the date of delivery, under normal domestic use.
Replacements
Carry the remainder of the original 60 days. They do not start a new period.
Who it applies to
The original purchaser. It is not transferable, and your Nemira order number is all the proof of purchase we need.
Your statutory rights
Offered in addition to your legal rights as a consumer, never instead of them. Customers in the UK, EU and Australia have further protections that apply regardless of the periods on this page.
Something failed?
Write in with your order number and a couple of photographs. A person reads it, usually the same day.
Nemira, 1032 E Brandon Blvd #4543, Brandon FL 33511, United States. Our liability under this warranty does not exceed the price paid for the product. Last updated 3 September 2026. Nemira may update this warranty at any time; the version in effect when you placed your order is the one that applies to it.